Terms & Conditions

Please read carefully before making

your appointment

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Transport Service

1. The route to or from the destination cannot be guaranteed and the Google map displayed on our website is solely for informational purposes. Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed.

2. For arrival transfers, our drivers will wait for you upon arrival until a maximum of 60 minutes after your scheduled landing time. Upon departure, our drivers will wait by the pick-up point a maximum of 15 minutes after the published pick-up time. If you request the driver to wait beyond those 15 minutes, please note that a waiting fee might be charged directly by the Driver.

3. You are responsible for checking the agreed pickup time and for ensuring that the resulting arrival time at the airport departure terminal is at least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time.

4. Porto City Transfers driver will pick you up and drop you off as close as possible to the given addresses (our drivers will wait for you a maximum of 15 minutes). In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the driver will, at your express request, use a longer route to reach the agreed destination, but in such instances you may be liable for any additional costs.


Porto City Transfers offers the following payment options:

1. Cash payment
2. PayPal, Credit Cards

* How to Pay with Credit Card through PayPal without PayPal Account, step-by-step instruction:

• Press button “Pay With Debit or Credit Card”. (Do not press “Log in” button)

• OPTIONAL: After submit button pressed will be opened Payment Form. In some countries it is possible 2 payment ways – Bank Transfer and Credit Card, in others only Credit Card. Select preferred way.

• Complete all required form fields, check information and press button “Pay Now”.

• OPTIONAL: After payment press button “Return to Merchant”.


Changes and Cancellations by You

Any changes (e.g. flight delays) to the transfer details must be requested through the form of the Website contacts page or via email: info@portocitytransfers.com, prior to the date of travel and will not take effect until checked with Porto City Transfers and confirmed to you by email.

a. If you cancel, up to 48 hours before the pickup time the cancellation charge is 25% of the price of the initial booking.

b. If you cancel, between 48 and 24 hours before the scheduled pickup time (as mentioned in the voucher), the cancellation charge is 50% of the price of the initial booking.

c. If you cancel, within 24 hours before the scheduled pickup time (as mentioned in the voucher), the cancellation charge is 100% of the price of the initial booking.


Changes and cancellations by Porto City Transfers

1. We will use all reasonable effort to honor your booking order, however we may need to schedule an alternative for operational or safety reasons.

2. In rare instances we may need to cancel your ride. In such circumstances you will receive a 100% refund (which will be paid within 30 days), but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed booking subsequently cancelled by us.


Refund Policy

1. Any cancellation of contract must be made in writing by email addressed: info@portocitytransfers.com.

2. If we receive your cancellation request more than 48 hours before the scheduled pickup time of the transfer you wish to cancel, the amount paid for this transfer will be refunded, minus 25% of the total booking amount. No monies will be refunded for cancellations received less than 24 hours from the scheduled time of the transfer you wish to cancel.

3. Refunds will be paid within 30 days.


Child seats

1. Each country has different rules and regulations regarding the use of baby and child seats.

2. Child/ baby seats will be provided if booked whenever possible, however there may be instances when such seats are unable to be provided. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel in the event that child / baby seats are not supplied, please provide your own.



1. Our prices include one bag or suitcase per passenger seat (except in the “sedan”, which can carry 4 passengers but a maximum of 3 suitcases) based on a maximum combined size of (158cm, length + width + height) per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. a laptopcase, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.

2. Extra luggage as well as bulky items could be charged.

3. Please contact Porto City Transfers for more details: info@portocitytransfers.com


General conditions

1. All Tours will be made with pick-up of passengers in any accommodation from Porto or Vila Nova de Gaia, prices will be per car.

2. To make a reservation, a prepayment of 50% of the total amount of the reservation will be required. Confirmation of our availability will be given within 24 hours.

3. Please let us know if you suffer from any condition (physical, dizziness, claustrophobia, etc.), allergy or intolerance to any food.

4. Our tours will be conducted in modern and comfortable vehicles with air conditioning. Our drivers are experienced professionals who speak English and will share all their knowledge about the monuments and places to visit and also about our culture.

5. We will leave our customers as close as possible to each attraction we visit, and will often stay by the vehicle to guard the belongings that customers may have left in the car. In this way we enable our customers to explore at their own pace the magnificent places that Portugal has to offer. The driver will always be around and available to assist with any need.

6. Tourist guide not included.


Cancellation policy

Notice of cancellation via email: info@portocitytransfers.com.

1. Up to 7 days before the tour = 100% refundable (minus 10% of PayPal fees and administration fees).

2. After 7 days = 0% refundable.



1. All contact related to the amendment of your booking details must be requested by email.

2. It is essential to check that the email address you provided is correct and that you read all incoming emails up to the time of your Transfer.

3. In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking, the act of sending this email being considered as proof of receipt by you. The same system applies to all other advisory emails which we may send to you.

4. If for any other reason you fail to be at the pickup point within a reasonable time after the scheduled collection time specified on your Voucher, we will try to contact you on the mobile telephone number you have provided.

5. If it is not possible to reach you because you have not provided an operational mobile telephone number at the time of booking, you have no or poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided, Porto City Transfers is relieved of their obligations and a refund will not be due.